report optimum internet outage

Invalid password, please complete all fields. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Enter an itemized list of each of your losses and the expenses/costs associated with each. Murphysboro. Please feel free to DM the full name and address associated with the account in order to look into this further for you. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. For more on our process, head to How We Rank. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. How To Fix an Android That Can't Make or Receive Calls. Internet down - 50 %. 5,000. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Optimum/Altice Complaint Information. All of the downloads are safe from the vendor's official website. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Our lines, which hang on power poles, require power supplies to be active. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. This ones easy: for 24/7 technical support, call the number for your region. Latest outage, problems and issue reports in social media. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Source. Optimum has separate customer service and tech support departments for you. Invalid Optimum ID, please complete all fields. AT 9 months ago. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Criterion Digital 2023. In the last three months, how would you rate Optimum? This raises the question, donthey have any customers under 70. Why not let DoNotPay handle your claim on your behalf? It's possible if you file a claim on your own. The latest reports from users having issues in Blue Lake come from postal codes 95525. Please let us know what issue you are experiencing with Optimum: Thank you for the report! my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! We are always here to help! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line. compensated for losses if your internet goes out? Are you currently in need of any assistance? Optimum=trash internet service. 2,000. We can't get your messages right now. Optimum may already be working to resolve the issue. Try visiting the following official links: Hello Marc! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. I am terribly sorry to hear that you are without service at this time. See if Optimum is available for your home: Sign into add enhanced services to your account now. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Wait for it to restart and reboot (this can take several minutes). Wait 30 seconds Facebook - Optimum While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. From there, you can view or pay your bill. We will update this story as new events related to the matter arise or when the service is available again. An outage is declared when the number of reports exceeds the baseline, represented by the red line. 5,000. Mobile . 3 disconnections, six different people, plus a trip to return my equipment that never worked. Problems in the last 24 hours in Vista, California. Want to know more about us? Outage reports and issues in the past 15 days originated from: Tips? If so, please DM the full name and address associated with the account. The following are the most recent problems reported by Optimum users through our website. Having problems? Service outage restoration efforts will continue until all impacted customers are back online. By signing up, you agree to our Terms of Use and Privacy Policy. Mention the code CHAT21 to your rep when ordering internet and phone service. Skip to main content. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. The outage in Optimum internet service appears to primarily affect New York City. You can rest assured knowing we'll make the best case for you. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Could anything be blocking internet signals? You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Switching to @fuboTV this weekend. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Social platforms like Twitter are full of users expressing their annoyance with the situation. The problem could be in the phone connected to the cable modem. All rights reserved. When severe weather is on the way, whats the best way to stay in the know? I've tried to make her switch for years but you finally convinced her. Realtime status of outages and problems with service providers. Check Current Status. Read on for details. Source. ~5mbps upload, I'm just simply not getting the service I'm paying for. Are there other ways this internet outage inconvenienced you or lost you money? 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Having problems? Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. This may take 3-5 minutes. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Twitter: @jean_ERdC. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. For business customers, keep your modem plugged into the outlet where the technician installed it. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. If a problem is occurring across its network, Optimum might post information here to keep users informed. Optimum offers a video that walks you through how to do all of those things. 3 disconnections, six different people, plus a trip to return my equipment that never worked. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. How do I troubleshoot my Internet connection? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. . We are always here to help! She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. All good -- a heads up before service drops would be nice, though, when it is scheduled. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. How do ya like that? She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Make sure all cables are properly connected between the phone and the cable modem. Is your internet out? At the moment, we haven't detected any problems at . She moved in Nov and since then Optimum has never worked properly. This raises the question, donthey have any customers under 70. Enable your Wi-Fi call setting. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. New updates are being added at the bottom of this story. Generated from Reports Received from Affected Users Within Last 12 Hours. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. We strongly recommend that you upgrade to a more current browser. Check the Optimum Facebook page. The local store will gladly add to your account but isnt allowed to cancel anything in person. If it's a cordless phone, is it fully charged? iPhone v. Android: Which Is Best For You? You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Everything is down - 38 %. Optimum.net is compatible with a wide range of browsers. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Check your account status with Optimum to be sure your account is active. You can. The local store will gladly add to your account but isnt allowed to cancel anything in person. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. They only let their customers know about half an hour ago. Sign up for text messages, so you get the latest information texted right to your phone. Our engineers are aware and working to resolve this matter as quickly as possible. If the problem is in viewing your TV shows, try rebooting your cable box. Let's get started today. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Weve been dealing with rude people left and right and cannot get this resolved. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. ^Mark Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. ^Whitney, Hello Raemond! Latest outage, problems and issue reports in social media. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Criterion Digital 2023. Upload documents or photographic evidence that proves your losses. Go to the Outage Refunds product on DoNotPay. We are always here to help! @OptimumHelp You aren't here to help. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. We strongly recommend that you upgrade to a more current browser. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Count to 5, then plug it back in. Switching to @fuboTV this weekend. Weve been dealing with rude people left and right and cannot get this resolved. My 70+ year old mother has been a loyal @optimum customer forever. Unplug your router (don't just press the power button). Source. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . I've tried to make her switch for years but you finally convinced her. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. $180. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. ^Whitney. 2023 CSC Holdings, LLC. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. @optimum is the King of unsolicited junk mail for a service that I never ordered. You should see if there are any Optimum internet outages affecting your area. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. The most recent Optimum outage reports came from the following cities: The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Head here. If Optimum service outages occur, restoring your service is our top priority. Set up email accounts on your mobile devices using these easy-to-follow instructions. Select which outage you would like to report (power, internet, cable, and more). Why not let DoNotPay handle your claim on your behalf? Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. We have helped over 300,000 people with their problems. At the moment, we haven't detected any problems at Optimum. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. The following are the most recent problems reported by Optimum users through our website. Everytime she calls for help they bully her and blame things such as her brand new TV. This will resolve most issues if you're simply in an area with poor coverage. However, it could also be a random problem on your side. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. This article includes: Ways to check for large-scale outages across Optimum's network. We can't get your messages right now. ^Whitney, Hello! Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Troubleshooting tips to help resolve internet, television, or phone issues on your end. 5 days without internet and the issue is still NOT resolved. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Advertisement. Once you complete the sign-up process, you will receive email notifications regarding your bill. Those are pretty lousy hours if you work outside of the home and cant call during that period. Internet speed issues - 13 %. Frustrations? Search Twitter for #optimumdown. Find out what is going on. Under Support, located in the upper right corner, click Service status. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Hello, business owner! 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Check optimum.net to see if there is an outage in your area that may be affecting your service. @OptimumHelp You aren't here to help. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Please help! Select your internet provider and enter your account number. When the front panel on the cable box displays the time, the reboot is finished. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. To report any service issues. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Please help! However, it could also be a random problem on your side. Try these tips to troubleshoot problems you think might be on your side. 5 days without internet and the issue is still NOT resolved. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Leave a message in the comments section! Make sure to report and "downvote" such posts. Or return equipment to a live person? Realtime status of outages and problems with service providers. @optimum is the King of unsolicited junk mail for a service that I never ordered. Use a third-party "status checker" website likeDowndetector orOutage.Report. Furthermore, the issue is also reflected on the Down Detector platform: @optimum we are having serious problems getting our internet set up with you guys. Invalid password, please complete all fields. No internet yet again for random stretches of the day. ^Whitney. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. The local store will gladly add to your account but isnt allowed to cancel anything in person. Dec 20, 2022. We will debit Useful comments include a description of the problem, city and postal code. Try visiting the following official links: Hello Marc! She moved in Nov and since then Optimum has never worked properly. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. I've tried to make her switch for years but you finally convinced her. We are always here to help! All trademarks and service marks are the property of their respective owners. Report a Problem. Are you experiencing issues or an outage? Try visiting the following official links: Hello Marc! You don't have to spend hours trying to solve the issue. 5. Select your internet provider and enter your account number. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Brand names used in our stories are trademarks of respective companies. Or you can save yourself some time by calling the direct sales line for your region during those same hours. You can call the Optimum Customer Care department at 1-888-705-7171. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; At the moment, we haven't detected any problems at Optimum. Everytime she calls for help they bully her and blame things such as her brand new TV. If it's just one phone, then you'll need to narrow things down further. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Slack has 30+ years' experience writing about technology. Find out what is going on. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Is Straight Talk Down Or Is It Just You? Please try again later. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Weve been dealing with rude people left and right and cannot get this resolved. How to Get Compensation for an Optimum Internet Outage. At the moment, we haven't detected any problems at Optimum. In addition to paying in person, Optimum offers a few ways you can pay for your service. Curious what other providers are in your area? An outage is declared when the number of reports exceeds the baseline, represented by the red line. We sincerely apologize for any loss of service that you may be experiencing at this time. Cable & internet went down here a little before 8am. Indicate when the Optimum outage started and how long it lasted. Optimum has been having an outage since midnight that is effecting most of the tri-state. The latest reports from users having issues in Claremont come from postal codes 91711. Share them here. Ran a bandwidth stream test and yeah man, it's more of the same. View Frequently Asked Questions. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Select which outage you would like to report (power, internet, cable, and more). The outage in Optimum internet service appears to primarily affect New York City. In the last three months, how would you rate Optimum? If so, please DM the full name and address associated with the account. There could even be connection issues between your home or business and the nearest utility pole. Find out what is going on. Customer service from Optimum. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. @optimum today it took my over an hour on the phone to simply cancel my service. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. @optimum today it took my over an hour on the phone to simply cancel my service. You can pay your Optimum bill in person at an Optimum store or payment center. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Problems in the last 24 hours in Murphysboro, Illinois. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. @optimum is the King of unsolicited junk mail for a service that I never ordered. You did everything to make her day miserable. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. I would like to look into this further for you. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Problems in the last 24 hours in Menlo Park, California. After a couple of "pandemic" misses. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Check the settings on important communication channels. Ways to check for large-scale outages across Optimum's network. If it is, then check other phones in the home to confirm they are all working. Useful comments include a description of the problem, city and postal code. @optimum let's break up. Optimum Fiber 5 Gig. Share them here. Optimum / Cablevision outages reported in the last 24 hours. Is there an outage or Optimum Internet is slow? Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. It also includes power to our network . Twitter: @OptimumHelp Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Problems in the last 24 hours in East Bank, West Virginia. Go to the Outage Refunds product on DoNotPay. Leave a message in the comments section! Our apologies for any inconvenience this has caused. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. We are always here to help! Information about your use of this site is shared with Google. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Internet & TV . This isn't a complete list. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Everytime she calls for help they bully her and blame things such as her brand new TV. They only let their customers know about half an hour ago. We are currently working to resolve this as quickly as possible. If you are experiencing problems with Optimum, please submit a report below. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. We humbly offer this checklist of things to have ready before you dial. S.E. Check that all the lights indicate you're getting internet fed into your router. The name of the person in charge of claims. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. I like to always be up to date on the latest news in the industry and write about it. Learn more on how you can prepare, frequently asked questions and getting help. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. @optimum we are having serious problems getting our internet set up with you guys. 0. Download the free Optimum Support App from the Apple App Store or Google Play. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov We are always here to help! . 5 days without internet and the issue is still NOT resolved. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped?

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