tips for the grand at moon palace

Helmets are also provided. Thanks, Mitchel. Assortment of fresh artisan cheese, fruit and nuts. The pools are smaller and spread out around the resort. They seemed to be very careful, and we didnt have any issues. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Ha ha. I am planning a trip there with my family for Christmas 2019. This site uses Akismet to reduce spam. Did you feel this way or was it just a minor inconvenience? I may have come back to this plate a few times. Not a bad spread! My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). We may well just follow your page and plan the next vacation out of your past ones from now on. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. So cute. It will be easier to get in an out with a foldable stroller. And, no we didnt swim with the dolphins. Our family is having a reunion in Dec. We booked through Interval International. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. We were very impressed by the quality and options. Taxes and fees that are shown are estimates only. The Grand offers so much that you might not want to leave the resort. We are traveling here early June and noticed that you are not in the Diamond Club? Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. We loved our evening here. We are going back feb 2021. We thank you for your support. Also, do you have any info on how you get the diamond access? Aside from tips, did your family spend in addition at the resort? That was another complaint on TripAdvisor by non Diamond Elites. You can find prices through various booking sites. 2. This is the Diamond Elite Pool. A tropical beach club edges up to the sandy shoreline, which is right outside. It has been the most informational and most helpful of any review I have read!! We will be going to the Grand Moon Palace 4/16-24, 19. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. Travelled during spring break (near full capacity), two adults, two kids. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? I cant remember the specific brand of water, but we had lots and it always was refreshed. From world-class spas to thrilling nightly entertainment. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Cam, Is it the one between the Olympic pool and the half moon pool? It was not an issue for us. Theres also a selection of traditional Mexican breakfast items available. We always could find a chair and restaurant seating also wasnt an issue. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Open-faced small bites at the Tapas & Vino wine bar. !Antonio and Luis provided excellent service. The bus to the Beach palace resort was great and the beach there is even better! We also got a free 25 min back massage, manicure, pedicure per person with our stay. We felt safe, pampered and entertained throughout our visit. Delicious. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Our days were full bouncing from pool to game room to restaurant. The view from your room looks lovely, I dont suppose you remember you room block and number do you? A stellar all-inclusive package covers food and top . If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. They never advertise that beach is not usable. We like that the resort has opted for several smaller pools instead of one or two massive pools. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Ha ha. Long-term Palace members with our first visit to The Grand. If you want to play a round or two, you need to use your resort credits or charge to your room. Thanks! The diversity and authenticity of the menu was exceptional. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. This is where the Flowrider is located (pictured above). No cost break for a group. Thanks for your review. How much is it per day for all inclusive for 2 adults? Connor had fun floating down the lazy river with his Mama. Hi. Plus the extra $4634 for the 2 singles in studios. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? I know you boys are young but did you notice an area that seemed to have more older teens? Is the Grand at Moon Palace Family Friendly? I also forget the name of this dessert. This is a very effective way of preventing overcrowding. Travelled during spring break (near full capacity), two adults, two kids. Great review! I will cancel one of the reservations in the next couple of days. Our readers thank you! Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. Weve heard the steakhouse is harder to get in. Comfy two person lounger on our private balcony. And beautiful family! Who can I contact? We would love to return. Travelled during spring break (near full capacity), two adults, two kids. 1. Yes there was seaweed on the beach. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. From what we remember, we think the pools closed around 9-10pm. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Thanks for your comment, Cathy. If memory serves me correct we get 1500 per family for our trip. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. The other one is called the Playroom. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. I believe these are the Lebanese Falafels, but Im not sure. We prefer the pools anyways. Braydon LOVES the giant jacuzzi. The food is fresh and high quality. We didnt eat at JC Steakhouse either. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. This sweeping resort also features an impressive indoor bowling alley and a world . Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. We appreciated him so much that he would share that with us! Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Service was always excellent. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. We ordered two as our appetizers. Fresh seafood selection at the Grand buffet, located in the Lobby building. Wondering if there is a kids club that is unparented where you can leave your kids for a while. deep tissue massage is not). Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? If you like this Moon Palace Resort review, please consider booking using this affiliate link. You pay 35 dollars each way by taxi to go there. Atmosphere also beautiful, relaxing, and elegant. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? My husband and I went there for our honeymoon (I think we stayed at Nizuc). He made our vacation go from great to exceptional! TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. Views of the courtyard inside our building. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) Tuna poke served in a coconut bowl. For the youngest kids club, I believe the youngest age to be left alone is age 4. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Travelled during spring break (near full capacity), two adults, two kids. Hi, thank you for your review. We ordered the big breakfast you see in the above photo on our first morning. Just looking at all your pictures of the amazing food. Worst of all, at this epic per-night fee on our first . Hi! Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). Its a spacious room with two double beds and a huge jacuzzi. And so will your 4 year old. What is cost for golf? They asked us at each meal what allergies our son had. Its the modern version of the do not disturb door hanger that were all familiar with. What to do???? Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). And that's just The Grand property . The servers make note of it and the kitchen is informed of the allergy. And was the water at the beach swim able or did you enjoy being in the sand? We didnt book ahead of time and we didnt have any problems getting in. Cov 19 did limit some events. I dont recall if the pools were heated. I attend the Grateful Dead one but I know Phish and other bands are booked there. There are plenty of chairs, umbrellas, couches and loungers at the beach. How is the Beach at The Grand at Moon Palace? Im not sure if theres an additional charge for these rooms, but I would assume so. This is one of many games that get kids moving. Sunrise, Nizuc and Grand. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. I have a ZOOM meeting which cant be missed. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Can you recommend some idea of what a family can do in the area until 5pm? Your review was amazing! We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Pools at the grand are heated, but not the waterpark. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Children under 4 years must be supervised by an adult guest at all times. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Do you know what is included with that? It was very helpful! The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Sometimes even in paradise you want to chill in your room! Great review so useful, especially the part about allergies! BUT we didnt spend much time on the beach. Variety of hot Mexican cuisine at the Grand Buffet. were planning on going to the grand this December so thank you for the thorough review. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. Great review! Thanks again for everything! Is all of it included? Nice overview. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. We traveled with a family of friends and had a fantastic time. Cant forget the food. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. When using credits, your actual out of pocket cost is 16%, they call it tax. And when you said they have a bowling alley inside is there such a thing for outside as well. Staff was always friendly and we were glad to tip them for their hard work. Fresh fish at the main buffet in the Lobby building. Hello and thank you for the incredible review, comments, and photos! Thank you!! Hi, It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Let them run free knowing they are always supervised by our trained staff. The table is even lower to the ground so kids can serve themselves. We thank you for your support! We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Every thing i read on your post was dead on. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? I loved this guy - so wonderful and worked so hard!All restaurants were great. We stayed in a Garden View Suite on the 3rd Floor. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Youre going to have a great time. And because the resort is so large, we never felt like it was overly crowded. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Our oldest son, Braydon, gave it a try and had a blast. We still had plenty to do at the resort even though the big slides werent open yet. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! Only a couple of the restaurants required reservations. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Not as big as the Water Park at The Grand, but still pretty cool. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. The beach is beautiful and the loungers are so comfy. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. Review tags are currently only available for English language reviews. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. So, I would contact The Grand to ask. This is an exclusive section of the Moon Palace Resort. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. Lots of chairs on the beach and always available. . There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. This area will be thick and lush in a few years. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. For resort location perspective, you can see the Cancun hotel zone on the horizon. Wagyu beef this was Cams favourite dish. We are going in January 2019, have been going since 2001. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Maybe presidential suites? Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. Thats a lot of squid! And thats just The Grand property. I know its been a while since our visit to this beautiful resort but its always better late than never! One night, Connor wanted chicken nuggets. View from our 3rd floor balcony. We would just take the shuttle and we never waited long. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. This goes beyond having a kids pool and chicken nuggets at the buffet. Its a legit Water Park! They provided floats for the lazy river . The meat literally fell of my fork. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Thanks for the great post. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . These seafood mini-tacos were incredible. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Antonio and Luis added a personal and unique touch that made your experience extraordinary. For the record, we did NOT sample all of these desserts. I am planning a trip there with my family for Christmas 2019. It was another memorable meal. The ocean views are amazing. Thoughts. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Such a bummer! Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. I would suggest downloading their app. Cusco offers a variety of ceviche dishes. We did not spend a lot of time at the beach. Thanks for your AWESOME review ! The pasta bar and tepanyaki bar are also made to order by a chef. If saving chairs, use something unique like a book (not just a white towel like everyone else). Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. A fee for the shoes and socks? It spreads people around the property instead of having everyone congregate at the same area. Just ignore them and continue walking until you get outdoor. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. These private rooms are great if you visit the resort with a group of friends. Had a fabulous time and could have stayed longer. Being parents of a boy with allergies, this made us feel very good. Most of our time was at the newer pools near the beach. The staff is amazing and helpful. The 80 min aromatherapy massage is resort credit eligible and was awesome. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Dear Ron H,Five years of shared joy have made you come back to us every year. The best part you can order whatever you want! They are still asking us how the white doves came out of his hand. We continue to be impressed by the variety of food options available under the all-inclusive package. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. Yes all of these photos were taken by us on our trip. Do you know if there are any ocean view rooms at the Grand? I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Our youngest boy, Connor, absolutely LOVED this place. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. Erin, Hi. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. It was nice that we didnt have to make any tough decisions. No, we didnt find the size to be overwhelming. Bring your bathing suit. Totally wonderful. Wondering if anyone used resort babysitters to have a night out? During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Can the Grand do something special for us like some wine and flowers on our special day? For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? For your review it was fantastic!!! We spent time at most pools and did not have trouble finding loungers. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. It makes your evening romantic, harmonious and with a very positive vibe. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Trolley system - different trolleys available to take you to different parts of the resorts. We did visit the kids pool at sunrise and it was fun. Are there activities for that age? Just ignore them and continue walking until you get outdoor. We are heading to The Grand at Moon Palace in November. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. The property features "The Playroom," a fun and interactive kids club. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Enjoy exquisite luxury in Cancun! Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Also are any of the pools at grand side heated? You can order drinks and food while you enjoy a few rounds of bowling. My 6 yr old found upstairs pretty boring, more for the younger kids. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Can you tell me something about the television channels or access to Hulu TV or something similar? It was a lot of food! Lets call it pretty potatoes. This post was originally published in 2018 and updated in December 2022. We are going in April with 4 and almost 6 year olds. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! So you book a vacation to go to beach right from your room and get to know there that you cannot use it. No need to bring your snorkel gear unless you plan to leave the resort. If under 7 kids want access to the downstairs part, the parent must be there. Hi Patricia! Our Vow Renewal in Riviera Maya, Mexico. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Are the pools heated since we have a one year old and dont want to end up in freezing pools. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. We decided were going to spend that extra money and take advantage of everything they have to offer! They can also explore the sister resorts too. We did spend a few evenings walking on the beach and it was fine. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. If so how was your experience with this. It is so great and helpful article. Thanks. We just walked up to the restaurants and were seated instantly. Very clean comfortable room, water slides, kids club, great restaurants. Sunrise and Nizuc are fabulous too! Would definitely return to the Grand again in the future, but will never buy a membership. Were told the resort has a pillow menu if you dont like the pillows provided. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. First of all, thank you SO much for this review. What would you recommend regarding a sitter for children these ages? Thanks so much leaving to go there 6/22 for a week. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! We just had recent trip from 07/31/2018 to 08/06/2018.

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